Payment Policy
Domestic Trips
Full payment of trip price is due on booking/receipt.
Cancelation/refund policy:
- No refund for no show
- Full refund: a cancelation must be made via email before 72 hours of the scheduled meeting time of the trip.
- Refund for COVID-19 suspicion cases are only acceptable by a proof of PCR test.
- Full refund for confirmed COVID-19 cases during the event dates
International Transfers
All international transfers to Destifind to be made with the "OUR instruction". It means client pays all transfer charges
Business to Business
Billing to Community Adventures Company must comply with ZATCA regulation. please refer back ZATCA policies by clicking here
Credit Notes
Any trip gets canceled by Destifind due to circumstances out of our control. Your paid amount will be converted to credit note and will be under your account. Credit Notes are valid for 45 days from date of issue, unless specified differently in rare cases. It takes up to 30 days to settle down refunds upon initiating refund process. Requesting a refund is via email, providing us with the following details:
- Bank Name
- Account Holder Name
- Account Number
- IBAN Number
Tours
As Destifind tour prices are based on contract rates, there will not be any refund for any unused portion of a tour. Some group tours are based on minimum numbers of customers; if the number of customers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.
Alteration to confirmed bookings
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of 100 SAR or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made via email or in writing to Destifind.
Cancellation by us
Destifind reserves the right to cancel a specific scheduled activity from those mentioned in the given/provided trip plan under any circumstances such as encountering force majeure or failure to settle the full payment/balance. Customers will not be able to refund the cost of any scheduled activity if not attending.
Complaints Policy
- Upon receiving a complaints, we will acknowledge your matter via email within two business days. - If complaints are received after the service has been delivered by two days, refund is not applicable - Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 30 calendar days. - To submit a complaint please contact our customer care team to raise it for further processing.